Whilst text messages are fantastic for giving your most loyal customers vouchers or stirring up some extra custom during the quiet periods, restaurants can use SMS to boost their business in a number of ways. Something as simple as providing your customers with a text message confirming that you’ve received their order, and notifying them when it’s on the way, is likely to improve your customer relations.
After your customer has consumed their meal, you can send them another message asking them how it was, if it arrived on time and if they would recommend your business to others. Such surveys are easy to conduct and provide you with valuable feedback, which you can use to improve your service. Plus, you can win back customers who experienced a poor service by providing them with a money-off voucher for their next order or visit.
Papa John’s Pizza have over 140 stores nationwide.
They wanted to offer their customers discounted prices in the hope that they remain loyal to the brand, and place consecutive orders.
Papa John’s ‘Offer of the Week’ was developed to drive forward sales and increase profitability
Time-bound messages sent to customers who had previously made an order
Targeted regional messages were sent instantly to their customer database.